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  2. Apply for New Service
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  2. Apply for New Service
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Welcome to City of Atlanta Department of Watershed

Starting New Service is as easy as 1-2-3

Before we begin your request for new service, we need to gather some information about the type of account and services you need. Then we will gather some personal identification information and service location details needed to submit your service order.

Next, the information you provide will be reviewed by one of our Customer Service Representatives and your work orders will be entered. If for any reason we cannot fulfill your request promptly, a Customer Service Representative will contact you immediately with follow-up questions and or additional information.

Please allow 3-5 business days to process your new service request.

Let's get started...

Items marked with an Asterisk(**) are required fields.

Service Premise Information

Please select your address from the list. If you can not find the address, press "New Property":**

  
Please SELECT your address using the field search field below. Do not alter the address once selected. If you can not find your address, press the "New Property" button above, and enter your address details.
ATLANTA
GA
  
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General Inquiries

: 311 within the City limits
: 404-546-0311 outside the City limits
: Mon - Fri: 7:00 AM to 6:00 PM

Contact Us Web Pages

: Use our online form at ATL311.com
: How Do I Contact You?

Customer Service

Contact our support team at:
: 404.546.0311
: Mon - Fri: 7:00 AM to 6:00 PM

Emergency Numbers

For emergencies after hours, on holidays or during weekends, please call:
: 404.435.6340

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