Payment Portal Alert:
The City of Atlanta experienced a payment processing issue that affected some customer payments made between July 20 and July 29, 2026. We apologize for any inconvenience or confusion this may have caused.
Customers are encouraged to check their account balance and submit payment if needed. No fees or penalties will be charged as a result of this processing issue.
The issue has been resolved, and we appreciate your patience and understanding.

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You can find your account number on your City of Atlanta bill as shown below:

General Inquiries

: 311 within the City limits
: 404-546-0311 outside the City limits
: Mon - Fri: 7:00 AM to 6:00 PM

Contact Us Web Pages

: Use our online form at ATL311.com
: How Do I Contact You?

Customer Service

Contact our support team at:
: 404.546.0311
: Mon - Fri: 7:00 AM to 6:00 PM

Emergency Numbers

For emergencies after hours, on holidays or during weekends, please call:
: 404.435.6340

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