Welcome to the new DWM customer portal!
ATTENTION:
To align with the City's current operating environment as a result of the global pandemic, if you currently do not have water service at the property, please call ATL311 at 404-546-0311.
If you are applying for new water and sewer service, please call ATL311 at 404-546-0311.
Are you a new customer?
Fill out our online Application for New Service
My Account Login
Don't have a User Name yet?
Creating a User Name gives you access to your account details and some great tools including:
- - View and Pay your bills online
- - Review your transaction and payment history
- - Analyze and download water usage
- - Add multiple accounts to your web profile
Before you get started, please have your most recent bill handy to complete the registration form.
SWEEPSTAKES ANNOUNCEMENT:
Register for paperless billing by January 31, 2021 for a chance to WIN 1 of 4 Amazon Echo Shows!
Login or click on One-Time Payment to sign up for paperless billing.
Click here to view official sweepstakes rules.
Sweepstakes Frequently Asked Questions.
General Inquiries
: 311 within the City limits: 404-546-0311 outside the City limits
: Mon - Fri: 7:00 AM to 7:00 PM
Contact Us Web Pages
: Use our online form at ATL311.com: How Do I Contact You?
Customer Service
Contact our support team at:: 404.546.0311
: Mon - Fri: 7:00 AM to 7:00 PM
Emergency Numbers
For emergencies after hours, on holidays or during weekends, please call:: 311 within the City limits
: 404-546-0311 outside the City Limits
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